Fees, subscriptions, friction or worse defaults tilt the product toward extraction.

What you can do

If you are an eligible US Prime customer, the FTC says no refund form or fee is needed; check its official Amazon refund page and beware of callers asking for payment. Save renewal and cancellation records for any separate billing dispute.

The evidence

Case file 45 · January 2026Prime made joining easy. Leaving became a case file.The US Federal Trade Commission says Amazon’s US$2.5 billion Prime settlement includes refunds for eligible customers affected by challenged enrolment and cancellation flows.2 sources · Read the case file →

Other subscription records