Fees, subscriptions, friction or worse defaults tilt the product toward extraction.
What you can do
Save the cancellation confirmation and order history. If a charge follows, raise it with the company and your payment provider promptly.
AllegationOpen investigationReviewed
Food delivery · Subscription
HelloFresh
The ACCC alleges sign-up and first-order cancellation flows charged people who believed they had cancelled or were only browsing meals.
- Stage 2Hard to leave
- Stage 3Cashing in
- Stage 4Nobody wins